Jim Scheulen Named Chief Administrative Officer for Emergency Services and Capacity Management

Dear Colleagues,

Being prepared to compete in today's health care environment and fulfill our tripartite mission depends greatly on our efforts to develop a more integrated delivery and financing system that benefits our patients, operations and institution. Johns Hopkins Medicine must develop new and viable models of care to enhance our delivery systems, both from a clinical and administrative perspective. To better position us to achieve these objectives, several chief administrative officer positions have been established to work with departments and member hospitals throughout the health system to ensure that all components of our delivery system effectively work together to drive thoughtful growth and patient- and family-centered care, and to ensure we are delivering the right care at the right place and at the right cost.

We are delighted to announce that Jim Scheulen assumed the position of chief administrative officer for emergency services and capacity management for Johns Hopkins Medicine on July 1. Jim is an expert in emergency department operations, and this new position expands his current roles within Johns Hopkins Medicine.

Jim currently serves as the administrator for the Johns Hopkins Department of Emergency Medicine but has functionally been acting as the chief administrative officer for emergency medicine, responsible for the overall coordination and operations of five Johns Hopkins Medicine Emergency Departments, which together manage over 250,000 emergency visits. As executive director of the Office of Critical Event Preparedness and Response, Jim is responsible for ongoing operations of the office to ensure a coordinated response to critical events across all of Johns Hopkins Medicine. He is also the director of the Lifeline Transportation Program and the Hopkins Access Line (HAL), overseeing the coordination and interhospital transportation of patients via ground and air. 

In his new position, Jim will be responsible for fully integrating emergency medicine operations across the health system. He will provide oversight of capacity management for Johns Hopkins Medicine, further integrating HAL and Lifeline into the system, and will hold a leadership role in developing and implementing concepts of capacity management. Jim will work with a large team that will manage the strategic planning of capacity management, implement operational process improvements, and design and implement a new centralized command center designed to improve The Johns Hopkins Hospital's ability to efficiently and effectively manage patient volume and flow.

Jim has brought an impressive record of leadership, strategic execution, energy and innovation to Johns Hopkins Medicine for 25 years. He began his career with Johns Hopkins in 1990 as the administrator for the department of Emergency Medicine. As the department expanded, his responsibilities increased to include system-level operations. In 1992, Jim founded the Lifeline Transportation Program, and with Lowell Maughn, he developed and opened HAL. Following the events of Sept. 11, 2001, Jim played an integral role in the creation of the Office of Critical Event Preparedness and Response.

A founding member and past president of the Academy of Administrators in Academic Emergency Medicine and the leader of its annual emergency medicine benchmark analysis, Jim is also a primary investigator for the National Center for the Study of Preparedness and Catastrophic Event Response, a Department of Homeland Security Center of Excellence dedicated to preparedness-related research.

Jim earned a bachelor's degree from The Johns Hopkins University and an M.B.A. from what is now Loyola University Maryland. A frequent speaker nationally and abroad, Jim publishes extensively in his field. He is also the recipient of numerous awards. Most recently, he was a co-investigator with Sarah Stewart de Ramirez and Scott Levin on a 2015–2016 Synergy Award from the Johns Hopkins Institute for Clinical and Translational Research.

In a separate communication last week, Catherine Boyne's appointment as chief administrative officer was announced. Catherine assumed her new position on July 13 and is responsible for operational administration of the Department of Orthopaedic Surgery across the health system, and strategic development and integration of the new Interdisciplinary Musculoskelatal Care Line.

Both Jim and Catherine—and others, as needs are identified—will work across the institution to partner with departments and member hospitals in addressing market demands, needs and operational requirements.

Sincerely,

Jonathan Lewin, M.D.
Senior Vice President, Integrated Healthcare Delivery
Martin W. Donner Professor and Director, Radiology and Radiological Science

Gabor D. Kelen, M.D.
Director, Office of Critical Event Preparedness and Response
Director, Department of Emergency Medicine

Judy A. Reitz, Sc.D.
Executive Vice President and Chief Operating Officer
The Johns Hopkins Hospital