Lisa Allen Named Chief Patient Experience Officer

To the Johns Hopkins Medicine community

We are pleased to announce that Lisa Allen will join Johns Hopkins Medicine as the chief patient experience officer. In this newly created role, Dr. Allen will work closely with leaders and frontline medical staff across the health system to implement a systemwide performance improvement strategy that supports the active involvement of patients and their families in treatment and clinical care plans.

Dr. Allen is passionate about patient- and family-centered care and engagement and brings more than 25 years of experience to Johns Hopkins Medicine. She has successfully driven a culture of service excellence and accountability across large academic medical centers, community hospitals, and nonprofit and for-profit health care systems.

Most recently, Dr. Allen was the system vice president for quality, patient experience and patient safety with Steward Health Care System, an 11-hospital, community-based accountable care organization serving more than 1 million patients annually in 85 communities throughout Massachusetts. In this position, she successfully introduced patient-centered care, including best practices, to improve Hospital Consumer Assessment of Healthcare Providers and Systems scores.

Known for her collaborative leadership style, Dr. Allen served as the associate vice president for quality, patient safety and experience at UMass Memorial Health Care, the largest provider of health services for central and western Massachusetts. She also led patient safety and quality efforts for 20 years as the director of quality management and outcomes measurement at Hartford Hospital in Connecticut.

Dr. Allen earned her Ph.D. and M.A. in medical anthropology and community medicine from the University of Connecticut. She holds a bachelor's degree in cultural anthropology from San Diego State University. 

Lisa begins her new position today and will be a wonderful addition to the Armstrong Institute and Johns Hopkins Medicine. Please join us in welcoming her.

Sincerely,

Peter Pronovost, M.D., Ph.D.
Director, Armstrong Institute for Patient Safety and Quality
Senior Vice President for Patient Safety and Quality

Judy A. Reitz, Sc.D
Executive Vice President and Chief Operating Officer
The Johns Hopkins Hospital
Vice President for Quality Improvement
Johns Hopkins Medicine