Carol Stansbury to Retire as Senior Director of Care Management

Dear Colleagues,

After 34 years with The Johns Hopkins Hospital, Carol Stansbury, senior director of care management, has decided that she will retire on Jan. 31. This news is bittersweet, as Carol has been an invaluable partner in providing passionate, empathetic care to patients and visitors while always anticipating the needs of her team and remaining engaged with programs in our community.

Carol "grew up" within the Johns Hopkins family. After working for a year in a 24-hour crisis center, she began her career here in April 1984 as a clinical social worker in the hospital’s adult emergency department. While there, she worked to expand the role of social work in the emergency department. Known for her empathy and resourcefulness, she continued to provide outstanding clinical social work services as a senior social worker in the emergency department and outpatient dialysis center. She served as assistant director and then as director, a position she held for 16 years.

In 2017, she was promoted to senior director of care management, where she oversees the medicine/surgery social work unit, which is composed of 50 team members, as well as the case management department. Seen as someone who has a sixth sense about how to help people cope with complicated situations, Carol has shown exceptional leadership in ensuring that our patient care and transitions are high-quality, well-coordinated, timely, and patient- and family-centered.

Ever passionate about easing stress for patients and families, Carol is engaged in community work that assists patients facing homelessness or suffering from substance use disorder, domestic violence and nondomestic trauma or assault. Carol also assumed a leadership role in establishing the hospital’s Safe Streets violence intervention program.

It is no wonder that Carol was one of the hospital’s early recipients of the Human Resources Presidential Leadership Award, which honors a manager or administrator who has created an environment of excellence for employees, as evidenced by Employee Engagement Survey scores that equal or exceed the 75th percentile.

We can all agree that Carol has left a lasting mark on the many patients — and employees — she has touched over the years, and that she will be greatly missed. All are invited to RSVP to attend Carol’s retirement celebration on Tuesday, Jan. 29, from 2 to 4 p.m. in the Phipps Building Lobby. Please join us in thanking Carol for her exceptional service and wishing her well in retirement.

Sincerely,

Redonda G. Miller, M.D., M.B.A.
President, The Johns Hopkins Hospital

Melissa B. Richardson, M.B.A.
Interim Vice President, Care Coordination and Clinical Resource Management